Finding your voice
Voice-directed work can provide a serious boost to productivity, accuracy, safety and job satisfaction in distribution centers. How do you get the best
Warehouse
Managing Multisite Distribution
Opening a second distribution center can more than double day-to-day complexity and increase the cost of operations. While most companies tend to focus on the network and facility design, it
Eyeglass Frames Maker Neostyle Opens U.S. DC
To keep a closer eye on its service levels, high-end eyeglass frames maker Neostyle has opened a new direct-to-market distribution center in Bradenton, FL, and is now handling U.S. distribution of Neostyle products on its own.
Are Your Call Center Supervisors Up to the Task?
A survey recently conducted by The Call Center School shows that more than 80% of supervisors and team managers in call centers today were moved into that position from frontline agent. While this promotion from within ensures that supervisors understand the call-handling process, care should be taken that the right agents are placed into supervisory positions.
Playboy Outsourcing Direct Business
Playboy Enterprises last month finalized a deal for eFashionSolutions to manage the company
Guitar Center DC Goes Green
Every day is Earth Day for Guitar Center. The company in the past year has taken a series of initiatives to help protect the environment, including reducing the number of wooden pallets used in its distribution center, as well as eliminating the use of shrink wrap on parcels shipped to its 214 stores.
Can Adding More Call Center Agents Improve Your Bottom Line?
Every call center today is taking a hard look at its bottom line. Budgets and operating expenses are being closely scrutinized and there is growing pressure from upper management to do more with less
New York Rules Out-of-State Web Merchants Must Collect State Taxes
New York Gov. David Paterson signed into law on April 15 a provision that will require out-of-state online retailers to collect state and local sales taxes.
More Layoffs on the Horizon for Direct Marketers
Continued layoffs and more hiring freezes appear to be on the horizon for direct marketers this spring, according to the latest Bernhart Associates Executive Search employment survey.
Getting DC Size Right
No multichannel marketer wants to be stuck with a distribution center that