Social discourse

| MCM staff

The easiest way to build a community around your brand is to create a dialog with your customers. If Web 1.0 was a monologue or broadcast, then Web 2.0

Godiva goes mobile

| Tim Parry

Godiva Chocolatier has a new flavor: BlackBerry. The multichannel food and gift merchant has added a mobile channel to enable BlackBerry smartphone users

E-appending done right

| Ken Magill

With postage and paper costs on a never ending march upward, e-mail appending in which a third party matches permission-based e-mail names to a merchant’s

Welcome home

| MCM staff

When was the last time you took a good, hard look at your home page, including its load time, navigation structure, content and layout? A well-designed

From clicks to bricks

| Bob Armour

Today’s shoppers are spending more time online searching and researching products than ever before. As the Internet continues to grow as the first stop

Mining NATURAL SEARCH Data

| Thom Adams

Medium and large-size e-commerce sites often have more aspects to their natural search data than strategies to effectively make use of it. Natural search