Voice shopping just got a lot more realistic with the recent moves by Amazon, Apple, Google and Walmart to drive voice-activated shopping into more and more homes. Here is what retailers need to know about how voice shopping is changing the retail landscape.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016. Here’s why the editors of Multichannel Merchant recognized Ulta Beauty as the most innovative retailer in the past year.
Multichannel Merchant has announced it has selected finalists for its annual Excellence in Customer Experience Awards. Winners will be announced at a luncheon ceremony at the annual Operations Summit.
JD.com announced record-breaking one-day results from its November 11 Singles Day sale. Orders increased by 130%, and GMV rose more than 140%. Here’s a look into JD.com’s numbers, which channels drove the most transactions, and at which international brands did well on the Chinese marketplace.
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
Is Apple banking too much on its brand strength as it launches Apple Pay? What kind of lessons can it learn from Google Wallet? In this video, Multichannel Merchant Senior Editor Mike O’Brien asks ACI Worldwide Director of Product Management John Gessau these questions and more.
With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.
Former Vice President of United States Al Gore came to speak at the Internet Retailer Conference in Chicago this week where told attendees that the internet and ecommerce is the fastest growing industry of the world. He told attendees they ought to think globally, no matter what industry they are in.
Making business decisions that are based on gut-instinct rather than data is like trying to pick stocks based on how you like a shirt you bought at a some store back in February.