Ever since Amazon introduced Prime in 2005, the company has left everyone else chasing after them, and younger shoppers look for that type of experience everywhere. To succeed, retailers must meet customer demand for an enhanced delivery experience, including whenever possible fast and free shipping and unlimited returns.
Consumers are getting better at navigating ecommerce on their own. But not every feature of customer care can or should be automated, leaving merchants to figure out where to lend hands-on support, and what to make self-service. An expert panel at Ecommerce Operations Summit 2019 provided 10 tips to help you navigate this issue.
Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.
At Ecommerce Operations Summit 2019, Hanko Kiessner, CEO of Packsize, Jamie Markland, associate director of operations at Boll & Branch and Rob Bass, chief supply chain officer at Best Buy, discussed their ecommerce packaging sustainability journey and the benefits realized. Here are some of the insights they shared.
HILLIARD, OH, July 2, 2019 — VARGO®, a leading provider of material-handling systems integration, warehouse execution software and equipment solutions for major fulfillment and distribution centers, has hired Vladyslav Sergievich Yuryev … Continue Reading →
FORT WORTH, TX, June 24, 2019 — A new partnership will allow grocery retailers to measure risk across key sustainability metrics with turnkey machine learning technology. Solutions for Retail Brands … Continue Reading →
The global shipping landscape may go through one and possibly two seismic shifts this fall: either a Brexit in the UK, a U.S. pullout from the Universal Postal Union, or both. So how should you prepare? How quickly can you adjust your shipping plans? This latest special report from MCM taps experts and explores these issues in detail.
Compared to distribution or fulfillment centers, store inventory is often seen as the weakest link when it comes to SKU accuracy, with rates that can be as low as 65%. As omnichannel demand picks up, stores are playing a critical role in ecommerce order fulfillment. Here are some quick tips from an expert panel at Ecommerce Operations Summit.
Partnership accelerates digital transformation strategy of global retailers like Clarks and Dreams NEW YORK, LONDON and CANNES, France – June 13, 2019 – Contentsquare, a leading digital experience insights optimization … Continue Reading →