FAA Gives Amazon Green Light on Drone Testing – Again
The FAA again gave Amazon permission for drone testing, a month after complaints that a previous approval was moot because the vehicle had become obsolete.
Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
Making the Direct-to-Customer Returns Process Easy and Painless
How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.
Automation Brings Efficiency to Order Fulfillment
Order fulfillment automation address the growing demand for quicker delivery by increasing the number of units that can be processed per day, and allows the distribution centers to get more out the door faster.
Amazon Dash Is NOT a Detergent, But Yet Another Hook Into Consumers
Amazon Dash, small branded buttons that consumers can stick up in their homes, allow for one-touch reordering of household items – just not Dash.
USPS Delays Parcel Price Increase
The USPS has put on hold planned pricing increases in parcel services until all pricing requests across products were approved by the PRC.
Ace Hardware Expands In-Store Pickup Nationwide
In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.
O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015
A listing of some recently announced expansions, additions and closures in direct-to-consumer distribution and fulfillment centers.
JackThreads Talks About Using Social Media in the Contact Center
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
Amazon Expands Prime Now to Dallas
Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.
Mobile App Drives Store Sales Gains for GameStop
A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.