Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
Walmart reported 12% second-quarter ecommerce growth, up 18% vs. 2020, as it gained market share in grocery and passed 1 million deliveries for its GoLocal service that provides last-mile service for other retailers including Home Depot, with inflation helping attract more upscale shoppers. The result was better than at rival Target.
Amazon is jumping on the peak surcharge bandwagon for the first time, asking sellers using its Fulfillment By Amazon service to pay 35 cents more per item for goods sold in the U.S. and Canada, running from Oct. 15 to Jan. 14, according to CNBC. This follows peak fee announcements from both FedEx and the U.S. Postal Service.
The domestic market for industrial space, including retail/ecommerce distribution/fulfillment centers, won’t see relief in terms of an appreciable jump in new facilities available to help meet unprecedented demand until the first half of 2023, as the holiday peak season approaches. The overall U.S. vacancy rate is at a record low of 2.9%.
Amazon has purchased iRobot, naturally raising some privacy concerns about the use of consumer data in combination from Roomba, Alexa and Ring devices. It also fits in nicely with Amazon’s bigger ambition to own the smart home market. Jason Boyce, founder and CEO of Avenue7Media, discusses this as well as antitrust concerns.
An activist investor group with control of at least two board seats at FedEx is reaching out to FedEx Ground contractors to see what they think of efforts by a new association of independent service providers to collectively approach management about challenges to their operations.
The U.S. Postal Service plans to hikes rates in January as a hedge against a projected $1 billion inflationary hit on 2022 operating costs. The USPS reported a $459 million third-quarter loss, which excluded a $2.15 billion impact from reform legislation addressing prefunded retiree healthcare. A peak surcharge is also being imposed.
Facebook is shutting down its livestream shopping venture two years in, putting its efforts behind the popular Reels short-form video platform as livestream shopping has yet to catch on here in a big way as in China, and retailers, brands and platforms need to rethink their approach. Experts weigh in on what they need to do.
Avalara, a provider of tax compliance automation software, is being acquired and taken private by global investment firm Vista Equity Partners for $8.4 billion, a generous 27% premium over the July 6 closing price as demand grows worldwide from retailers needing to sort out complex tax issues.
The head of a renegade association of FedEx Ground contractors said those businesses have a strong case to be reclassified as franchisees, which would challenge the very contractor model the unit is built upon. Spencer Patton said many contractors could meet the reclassification test, giving them more legal rights and benefits.
The CHIPS act, which passed Congress in late July, sets aside $52B in subsidies and tax credits to boost domestic production and R&D, helping reduce our dependence on China’s semiconductor dominance. In this MCM CommerceChat podcast, Spencer Shute, a consultant at Proxima, helps us understand the importance for retail.