12 Mistakes to Avoid in Systems Selection
No matter the type of system, merchants tend to make the same mistakes when shopping for software. These errors can lead to budget overruns on the initial
Marketing
Merchants Face Up to Facebook
Orvis launched a Facebook page as a way of communicating with the fly fishers who make up a significant part of its audience. For Kmart Design, Facebook
Report: USPS Overcharged by $50 Billion-Plus for CSRS Benefits
The Postal Regulatory Commission on June 30 submitted a report to Congress, the Office of Personnel Management (OPM) and the U.S. Postal Service that shows the USPS was overcharged at least $50 billion for payments to the Civil Service Retirement System (CSRS) from 1972 to 2009.
Twelve Tips for Successful Tweeting
Engaging in back-and-forth dialogue and spreading the word about what others are saying are critically important parts of the Twitter ethos. But research in the 2010 Global Social Media Checkup study by consulting firm Burson-Marsteller indicates that too many companies are doing much more talking than listening.
How to Hire a Skilled Inventory Planner
With inventory dollars accounting for one of the largest assets on a retailer’s balance sheet, you need properly qualified personnel managing your company
New Contact Center Expands Dr. Leonard’s Mail Operations
Dr. Leonard’s new contact center is more about letters than phone calls: It handles all mail orders and correspondence, along with call volume. What
Signature Hardware Adds Outdoor Furniture
Signature Hardware is heading outdoors: The direct merchant of antique-style reproduction fixtures for the home has expanded its merchandise line to include outdoor furniture.
How Whole Foods and LiveStrong Measure Twitter’s ROI
Merchants like to throw out the numbers of followers they have on Twitter, or how many times they tweet per day. But are marketers getting the most out of their tweets?
USPS’s Susan Plonkey on Fixing the Postal Service
Susan M. Plonkey was named new acting president, mailing and shipping services, for the U.S. Postal Service on June 3
Fat Brain Toys Mails First Print Catalog
After conducting considerable research and listening to customer feedback, Fat Brain Toys has launched a print catalog.