Report: Shoppers Open to Cross-channel Shopping

| MCM staff

Nearly half of online purchases in studied categories resulted from showrooming. Significantly, nearly a quarter of these online shoppers intended to buy their item in the store, but ultimately purchased online – primarily due to price and convenience.

Why Warehouse Automation Leads to Better Labor Conditions

| Bill Leber

As fulfillment center workers age, excessive bending and stretching can lead to higher rates of injury and associated workman’s compensation expense. In addition, fatigued workers are less efficient and more prone to error. As ecommerce demand grows, companies should consider automated storage and retrieval and goods-to-person technologies to accommodate fulfillment needs and simultaneously improve workers’ quality of life.

Will Price-match Promise Help Boost Target?

| Tim Parry

If a customer buys a qualifying item at a Target store and then finds the identical item for less in the following week’s Target circular or within seven days on Target.com, Amazon.com, Walmart.com, Bestbuy.com or Toysrus.com or in a local competitor’s printed ad, Target will match the price.

Killough Out as Delia’s CEO

| Tim Parry

Delia’s CEO Walter Killough has agreed to step down on April 1, four months before his contract is set to expire. The company has begun a search for a new CEO, and Killough may agree to continue to serve as CEO of Delia’s for a limited period of time after April 1, according to a press release.

Google Agrees to Change Business Practices in Response to FTC Concerns

| MCM staff

Google has agreed to change its business practices to resolve a concern by the Federal Trade Commission in the markets of smartphones, games, tablets and online search. According to FTC chairman Jon Leibowitz, the changes Google has agreed to make will ensure that consumers will reap the benefits of online marketplace competition.

3 Top Retargeting Strategies for 2013

| Michael Briggs

Many advertisers have made adding or expanding retargeting advertising a priority for their digital marketing campaigns in 2013. As this opportunity continues to be a cost-effective means to increase conversions from existing traffic sources, the space will get more competitive and prices will continue to rise. This points to the need for marketers to be more sophisticated in deploying retargeting programs, leveraging stronger strategies than many currently in use.

10 Tips to Build a Multichannel B2B Ecosystem

| Michael Chuma

Building a multichannel ecosystem without upsetting existing channel relationships is a real challenge that requires balancing the concerns of referral and resale partners with the needs of end-customers. Aside from channel conflict, internal resistance can also make the transition difficult.