Shipping matters big time to online consumers. And it matters even more to cross-border customers, because, most likely, shipping cost is a higher percentage of product cost for them than for domestic shoppers. For those that can provide superior customer experiences in this area, however, shipping and delivery can be a key differentiator.
A Macy’s exec told IRCE attendees that buy online/pickup in store demand will be 3x higher during this year’s peak season than it was last December.
The Internet of Things is making devices like internet refrigerators more mainstream today because consumers are hyper-adopting new technology and marketers are engaging in digital disruption. Here’s why experiential devices such as the Apply Watch and certain household appliances are going change the way you collect data, and how you need to react.
To successfully launch a global ecommerce site takes more than overcoming the language barrier. Here are 4 tips that will help ensure you’re ready on day 1.
For 1-800-Flowers.com, connecting with people is what their business is all about. See how they rode the wave of change with their business.
The report highlights steady adoption of this transformative technology since the introduction of the Internet to Africa in 1991, reaching just over 20% continent-wide. But these aggregate indicators mask glaring disparities in Internet development levels from country to country.
Supply chain management solutions provider HighJump acquired cloud-based ecommerce platform firm Nexternal; HighJump merged with competitor Acellos in 2014.
As merchants look to global demand to grow their businesses, cross-border transactions represent a significant market opportunity. But delivering on the promise of a satisfying customer experience can be daunting. Here are five tips to help you grow your cross-border business.
Wine Enthusiast, a wine accessories and gift retailer, has upped the ante on its email program by adding a new window shopping functionality. See how this will benefit its email program.
Footwear retailer Skechers was looking for a way to offer a high-quality customer experience through its various channels by answering customer questions with a social tool on its website. See how Skechers improved the customer experience.