Find Call Center Agents Before You Have Openings
While you might be happy with a call center agent answering your phone, statistics say he
News
Supply Chain Flexibility for Unpredictable Times
Fickle consumer spending in today
Airgas Acquires Welding Suppliers Distributor
Airgas is at it again. The direct merchant of industrial gases and safety gear, which since the beginning of its fiscal year in April has completed 13 acquisitions, on Dec. 31 announced it has purchased Great Lakes Oxygen, a $15 million distributor of industrial gas and welding supplies.
Senior Manager
With his shock of white hair and gruff-but-grandfatherly demeanor, Gary Giesler could easily pass for one of the 6 million customers who buy items such
Women’s Apparel Names Shrink
The Women’s Apparel Catalog Market universe decreased 4.2%, or 1.4 million names, in the past year. According to list brokerage services firm ParadyszMatera,
Finally a Break on Paper Prices
After A Tumultuous Year in the paper industry marked by quarterly price increases, rising energy and manufacturing costs, as well as several mill closures
A Bad Fall for Layoffs
The Fall/Holiday Season is usually a time when retailers are hiring extra help not laying people off. But in November and December, several retailers
Take the pulse of the house file
How healthy is your customer file? You can take its pulse using data found on your recency, frequency, monetary report. Your house file reflects each
Lane Bryant Book a Bust
The News That Charming Shoppes will discontinue its Lane Bryant Woman catalog by the end of the first quarter of fiscal 2010 must have come as a relief
So-So Third Quarter For B-To-B Mailers
Despite The Ongoing Recession, the dozen business-to-business merchants and computer products marketers tracked by Multichannel Merchant turned in respectable