The following training tips were gathered from a roundtable discussion of contact center personnel during the recent National Conference on Operations & Fulfillment (NCOF), cosponsored by MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT.
New York-based TeleManagement Search is out with its 2006 contact center, telesales, and customer service national salary guide.
Further proof that Home Depot wants to be a major player in the direct-to-consumer home decor market: On April 25 the Atlanta-based retail giant announced a definitive agreement to buy St. Louis-based home furnishings cataloger/retailer Home Decorators Collection
Sloth, avarice, and lust aren
In the race to gain customer retention, customer loyalty, and market share, many online merchants leap to the conclusion that they need a formal loyalty program. Perhaps the competition has one, or maybe they simply perceive it as the latest and greatest trend in generating repeat business.
Consumers are changing how they shop online and this is leading to higher rates of cart abandonment throughout the e-commerce industry. Fortunately there are some highly effective techniques you can use to recover a large part of these
St. Louis-based Knights Direct has been testing custom window treatments within its Home Decorators Collection catalog since the latter part of 2005. Now the company has gone a step further: This month it introduced a 32-page HDC Blinds catalog.
Chicago–Different classes of e-mail are
San Francisco-based Design Within Reach avoided potential delisting from Nasdaq after it filed its annual report for 2005.
Chicago–Marketers looking for specifics on AOL’s implementation of Goodmail’s Certified Email system saw little new light shed on the issue in a question-and-answer session here Tuesday.