Guide Helps Managers Increase Warehouse Quality and Productivity

| Jeff Morris

Imagine if you could improve — even double — workforce productivity in the warehouse or distribution center. Wouldn’t that be sweet? In their new book, “Warehouse Productivity,” authors Ron Hounsell and Pat Kelley present a blue-collar incentive plan that is designed to do just that. Their idea is to bring the corporate practice, common among many executives, of tying compensation to performance, down to all employee ranks. Their message: Extra pay is a reward for those who perform at high levels.

Guide Helps Managers Increase Warehouse Quality and Productivity

| Jeff Morris

Imagine if you could improve — even double — workforce productivity in the warehouse or distribution center. Wouldn’t that be sweet? In their new book, “Warehouse Productivity,” authors Ron Hounsell and Pat Kelley present a blue-collar incentive plan that is designed to do just that. Their idea is to bring the corporate practice, common among many executives, of tying compensation to performance, down to all employee ranks. Their message: Extra pay is a reward for those who perform at high levels.

Breaking Down the Balkanized Markets of America

| Jeff Morris

Although a common belief is that mass media has led to a homogenization of culture and markets, New York-based research company Simmons believes the opposite is true: The breakup of the mass market has turned American society into balkanized population segments that defy easy categorization. While Simmons’ flagship survey, the Simmons National Consumer Study (NCS), draws on a database of over 27,000 respondents nationwide to unlock the secrets of American marketplace behavior, the company now breaks that study down into SimmonsLOCAL. Drawing on the NCS database, SimmonsLOCAL provides hometown versions of consumer media and purchasing behavior in each of the nation’s 210 DMAs (Designated Market Areas). Simmons says that all companies, from small-scale shops to global corporations, can now pinpoint the customers for their products and services.

Lands’ End Trims Staff

| MCM staff

Dodgeville, WI-based Lands’ End announced plans to lay off about 200 full-time and 175 part-time workers, as well as cut a number of seasonal positions.

Listworks Letter from Wells Fargo Does Talking

| MCM staff

Though Hawthorne, NY-based list firm Listworks, which abruptly closed on Feb. 1, is still not making any public announcements, on Feb. 9, Wells Fargo Loan Adjustment Group sent a letter to brokers and managers informing them to pay Wells Fargo as they would pay Listworks.

Improving Catalog Response

| MCM staff

Confronted with shrinking list universes and reduced response rates, more catalogers are turning to modeling to find new or better targets from both house files and prospects. But while an estimated 85% of catalogers conduct basic RFM (recency/frequency/monetary value) modeling, according to industry figures, only 5%-10% engage in the more-sophisticated types of modeling.