backword

| MCM staff

Not feather, leather In our August issue, we reported that apparel trends were driving home decor styles (see “Fashion dressing up home,” page 6). And

introduction

| Rama Ramaswami

Then and Now As we enter the second millennium, it is fitting to dust off an old classic: Fenvessy on Fulfillment: The Catalog Executive’s Guide, a manual

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| MCM staff

A questionable reply We’ve all been hearing about how important it is to provide good customer service – especially in the relatively uncharted waters

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| MCM staff

An e-mail service star After shopping around for a watch for months, an employee of Catalog Age’s parent company finally found one she wanted in a spring

Web is the Rx for Moore Medical

| Mark Del Franco

Medical and surgical supplies cataloger Moore Medical is putting its money where it hopes new customers are: the Internet.The New Britain, CT-based business-to-business

BUSINESS-TO-BUSINESS

| Mark Del Franco

A soft quarter for B2B But computer marketers report double-digit sales gains What a difference a year makes. In last year’s second quarter, nearly all

POSTAL

| Paul Miller

USPS MAY POST A LOSS Could set stage for additional rate hikes A month before the end of the USPS’s fiscal year 2001, Postmaster General William Henderson

Small cataloger seeks partner

| Paul Miller

It’s a bittersweet story many catalogers have heard before: With a small initial investment, a start-up catalog grows steadily during its first few years

SPIN-OFFS

| Shayn Ferriolo

Fisher-Price gets dressed Toy manufacturer/mailer launches apparel book Hoping to clothe the kids who play with its toys, Fisher-Price mailed more than