This holiday season it is imperative to make sure that you are not only providing an exceptional experience to your customers, but that you are standing out among your competitors. Here are four ways e-retailers can distinguish themselves and stay ahead this holiday season.
Even though we live in a very digital retail environment today, consumers still want and even crave a human element in customer service. A new study reveals why the human element is important when engaging with consumers today.
When businesses consider which communication channel to use when engaging customers, text messaging (SMS) is at the top of the list. Here are five reasons why SMS text messaging is a great way to engage with your consumers.
Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.
When shoppers abandon the shopping cart, it is important for retailers to dig a little deeper about the reason behind the customer’s decision to do so. Shoppers will abandon carts for a myriad of reasons: Here are 13 reasons they abandon carts, and what you can do to fix them.
Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.
When it comes to delivering a superior customer experience, the seller holds all the cards. It is critical that the reseller, merchant, brand has the ability to follow through and support the consumer both pre and post sale. Here are what merchants can keep in mind when preserving the consumer experience.
As your business grows, a clearly outlined shipping and returns policy on your website will help set customer expectations and guide your customer service team. Here are 5 steps that will help you achieve these two important goals.
There’s no denying the popularity of subscription box services. The challenge is to sustain momentum on an on-going basis. Want to ensure subscription box success? Here are a few pain points you will want to plan for.
The future of retail management is expected to be more personalized and collaborative. This is evident with Square’s partnership with Vend. See why this partnership will increase both personalization and collaboration.