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Establishing the Right KPIs for Ecommerce Fulfillment Operations

| Perry Belcastro

As ecommerce sales ramp up, especially heading into the holidays, merchants face growing pressure to deliver the perfect order. To meet customer expectations, you need to get the right product to the right customer at the right place and the right time. To do so, you need to establish meaningful key performance indicators (KPIs).

6 Ways to Reduce Expensive Ecommerce Picking Errors

| Brian Barry

Picking errors have a very high cost to your ecommerce business in both actual costs and in lower customer satisfaction, lifetime value (CLV) and retention. These problems will erode your business’ profitability and damage the customer experience. We’ll help you identify the costs and share 6 ways to minimize picking errors.

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Robotic Goods-to-Person Firm Exotec Raises $90 Million

| Mike O'Brien

French robotics firm Exotec, which lists Japanese fast-fashion retailer Uniqlo as a major client, has raised $90 million to power its global growth in ecommerce fulfillment. Founded in 2015, Exotec is built on a goods-to-person model with its Skypod bots which uses laser guidance to navigate a fulfillment center.

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Ocado, Sued by AutoStore for Patent Infringement, Responds in Kind

| Mike O'Brien

Ocado, the UK grocery concern that has struck deals with grocers around the world to use its robotic fulfillment center technology, is being sued by AutoStore for intellectual property theft – with AutoStore in turn being investigated by Ocado for patent infringement. AutoStore filed the lawsuits in London and New York.

Amazon: Our COVID-19 Infection Rate 42% Lower Than General Population

| Mike O'Brien

Amazon said 19,816 of its 1.4 million U.S. frontline workers tested positive for COVID-19 from March 1-Sept, 19, adding the figure is 42% below the general population rate of 33,952 based on data from Johns Hopkins. This runs counter to claims of protesters about widespread infection rates in Amazon’s facilities.

MCM Top 3PLs 2021: Looking for Leading Providers in Ecommerce, DTC

| Mike O'Brien

Now in its sixth year for 2021, Multichannel Merchant’s MCM Top 3PL listing showcases leading third-party logistics companies serving ecommerce and direct-to-customer (DTC) businesses. How does your organization measure up? We’re accepting submissions now through Nov. 7. Be recognized as a true leader in the field!

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ShipBob Raises $68 Million in Funding, Plans to Double Its Network

| Mike O'Brien

ShipBob, a provider of third-party logistics with facilities in the U.S., Canada and Europe, has raised $68 million to fuel growth, expand its platform and more than double its global network, a signal of the significant venture capital flowing into logistics to support the ecommerce explosion. This brings the total raised to $130.5 million.

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How to Get Team Members to Buy Into Company Culture

| Angie Stocklin

How do you get your team members to buy into company culture? Whether you’ve been struggling with the issue for a while or want to instill a new type of culture in your company, here are a few steps that can help guide you through the often tricky process.

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6 Ways a 3PL Can Help Mitigate Risk in the Wake of COVID-19

| Jeff Jones

Now keenly aware of their vulnerabilities, retail and ecommerce companies are much more likely to build events like pandemics and other crises into their business planning. They are reevaluating sourcing, warehousing, fulfillment and transportation practices to future proof their business. Here are 6 ways a 3PL can help.

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Ditch the Department Store: How DTC Brands Are Taking Back Control

| Zach Thomann

The one thing brands can control is their online sales channel. From checkout to last mile delivery, DTC brands can ensure a seamless ecommerce experience. With the majority of Q4 and holiday shopping expected to shift online, brands must have their entire ecommerce channel prepared for an optimal customer experience.