Some Like It HOT
We tend to think of evolution as a straight-line climb out of the swamp and into Starbucks. But sometimes it doesn’t quite work out that way. Six hundred
Distribution Center
RFID: Are We There Yet?
As a kid, you asked Are we there yet? over and over during long trips in the family car. The parental answer was usually a vague platitude designed to
All in One
Electronics Line USA is a manufacturer/marketer of high-tech security surveillance equipment and related apparatus, with offices and distribution operations
Back-end benchmarks
Every couple of years, we find that we have to revise our for benchmarks. Order fulfillment practices change far more rapidly today than they did even
Training Day
EDITOR’S NOTE This is the second installment of a three-part series on picking technologies and strategies. Part I was published in the April 2005 issue
Returns Engagement
Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able
Now You See It
IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated
Home, Sweet Home
Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.
The SPIN DOCTORS
TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are
Designing Merchant
You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and