India Inc.
There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond
Distribution Center
Overstock.com Subject of FTC Inquiry
Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company
21 GOOD RECEPTION
Warehouse managers are always working to improve the efficiency and accuracy of their operations. One important way to meet customer service expectations
High Season
Predicting seasonal demand is something of a performance art. First, you gaze into your crystal ball to determine which items will be hot. Then, you tiptoe
Over and Out
YOU KNOW THE STATISTICS, but you never thought it could happen to you. You’ve lost your job. Don’t panic, advises outplacement pro Harry Dahlstrom in
Vintage Systems
If your current enterprise systems are not meeting your needs (don’t have the functions, or can’t handle your volume), who needs an article to decide
Ship Out With a WMS
There are many imaginative ways to trim shipping costs: negotiating with carriers, taking advantage of low rates by tweaking container sizes and weights,
The Store Fantastic
This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same
APOCALYPSE NOW
You love reading predictions admit it and we love making them. And the good thing is, we’re not always wrong! For instance, in this space in a February
Super Service
What characteristics do merchants such as Ann Taylor, hpshopping, Petsmart, and Tower Records have in common? According to the e-tailing group inc.’s