GSI Commerce Buys U.K. Fulfillment House

| MCM staff

N Brown Group, a Manchester, U.K.-based direct home shopping company, announced Nov. 20 it entered into a contract to sell its Zendor.com fulfillment subsidiary to GSI Commerce.

Listen To Your Customers

| Moshe Yudkowsky

Do you expect your customers to learn how to speak to you, or are you responsible for listening to them? Almost every company develops an internal jargon, but that jargon can cause real trouble if you start using it to talk to customers.

Noncash Employee Rewards

| MCM staff

According to Smyrna, GA-based Johnson Stephens Consulting, there are some rewards you can offer employees that don