How Receiving Affects the Supply Chain

| Sam Flanders

This series investigates what might happen if you think outside of the warehouse box and consider how changes made outside your distribution center may end up benefiting your operation and saving you money. Here are three tips to improve receiving.

Shopping for a 3PL

| MCM staff

Timeliness of deliveries, product condition, order accuracy and vendor compliance all affect customer satisfaction and ongoing profitability. When a company begins underperforming, improvements need to be made. The choices include making distribution improvements through process, technology and/or management modifications, or contracting with a third party logistics provider.

It’s August. Are You DPV-Compliant?

| Jeff Stangle

So, what is delivery point validation, how is it affecting mailers, and what can they do to keep their mailstream costs down? This is info you need to know, since the regulatory chance went into affect today.

SEEING DOUBLE

| Linda Formichelli

So you’re good at fulfillment. Why shouldn’t you be? You’ve been shipping catalog orders for years, and you know what you’re doing. Then you open stores.

TAKING STOCK

| Jim Tierney

If you waited until now to buy paper for your catalog, you might be in trouble. Prices have gone up, thanks mostly to mill closures and consolidation in the industry.

Hardly current service

| MCM staff

A Multichannel Merchant staffer placed an order for personalized labels on the Website of stationery marketer Current on June 3. She received an e-mail

Calculating the Cost of Contact Center Turnover

| MCM staff

What does it cost you every time you lose a valued employee? Have you considered all the factors (hard dollars, soft dollars, direct costs, indirect costs) you should include? If you haven’t, it will be difficult to assess which retention strategies will be profitable for you. The following is a list of costs you may want to include in your calculation.