For decades, studies show a high percent of customers feel ease of returning products impact their purchasing decisions. “Free” returns shipping makes shopping even more attractive. Who wants to buy a product that can’t be returned or carries onerous conditions? Here are 7 ways to lessen the profit impact of ecommerce returns.
How can retailers keep problems outside their control from damaging customer relationships? Competing on customer experience (CX) is always smart, but right now it’s critical. Of course, the best CX is getting the products they want when they want them. But you can deliver excellent CX in other ways to maintain trust and goodwill.
Conventional grocers saw a nearly 7% drop in e-grocery sales on a same-store basis during the 12 weeks ending Sept. 28, 2021, according to a new report from Brick Meets Click, due to a 3.1% decrease in orders combined with AOV dropping nearly 4% as the pandemic effect lessened.
Warehouse robotics firm Exotec has raised $335 million in a Series D funding round, reaching a valuation of $2 billion as the company looks to expand its business in North America, Europe and Asia and hire 500 engineers by 2025 to enhance capabilities like order picking and add unloading.
Nearly all retailers plan to offer same-day delivery by 2025, compared to just 35% today, according to a survey conducted by last-mile delivery platform Bringg. The December survey of 500 retailers from the U.S., Canada, the UK, Germany, France and Italy found 99% of respondents planned to offer same-day in the next three years.
The National Labor Relations Board on Tuesday ordered a second union vote at an Amazon fulfillment center in Bessemer, AL in the eye of a major labor battle, with the vote to begin by mail-in ballot on Feb. 4. Amazon has agreed to not pursue reprisal actions against employees for union organizing activities, per an NLRB agreement.
Cart.com, a provider of ecommerce software and fulfillment services, has acquired 3PL FB Flurry for an undisclosed sum, quadrupling its total fulfillment space to more than 2 million square feet while improving its same-day and two-day delivery coverage.
In another front of their ever-escalating war, Walmart is quadrupling its in-home grocery delivery service as Amazon continues to step it up as well, both doubling down despite concerns that linger among consumers related to COVID-19 and the omicron variant spike.
Opting for full third-party delivery for grocers came with many short-term advantages, allowing them to offer e-grocery solutions overnight. But this lucrative solution may not be sustainable for grocers who intend to make online an important part of their business. Owning the full omnichannel experience pays long-term dividends.
Your company’s ecommerce fulfillment center is running out of space. You have been tasked with determining whether the existing facility can scale up to the five-year business plan, or a new facility is required. Here is a helpful checklist to use in evaluating both your existing and potential new ecommerce fulfillment facilities.