Fulfillment
Charging for Returns Could Mean Losing Customers
A new survey of online shoppers revealed consumers have higher expectations of online shopping than ever before. ShopRunner conducted the survey and found that consumers are not concerned solely about free shipping on purchases, but free return shipping is increasingly at the forefront of their needs.
Lawsuit Claims FedEx Overcharged Customers for Years
An internal email inside an unsealed class-action lawsuit alleges that FedEx has been overcharging many of its commercial and government customers for years. The plaintiffs in the lawsuit are claiming that the shipping company violated federal civil racketeering laws and are seeking three times the amount of the overcharges.
Last-minute Tips for Free Shipping Day Success
Free Shipping Day is Dec. 17, and more than $1 billion in ecommerce sales will be generated that day. To score sales wins on Free Shipping Day, merchants need to promote what discount they offer widely, while at the same time clearly communicating deadlines and limitations.
FedEx Preps for Its Busiest Day Ever
Dec. 10 is the busiest shipping day of the year for FedEx and according to an article by CNBC, couriers and drivers will be responsible for 19 million packages on that day alone.
NBC Gets an Inside Look at Amazon
Want a peek into an Amazon fulfillment center in Arizona? NBC News sent a team on an all-access tour with Amazon manager of global fulfillment Dave Clark for this segment, which appeared Nov. 29 on “Rock Center with Brian Williams.”
Stitch Labs Integrates With Amazon
Stitch Labs, provider of an integrated inventory and order management application for the SMB market, has announced the release of their latest integration partner, Amazon. With this new integration, Amazon sellers will not only be able to connect their Amazon sales with their other online shops, but also manage offline sales.
Coast to Coast Fulfillment Completes First Expansion Phase
Despite the challenging economy, Coast to Coast’s sales have jumped 39% since 2010, necessitating more warehouse and order-handling space. In March this year, Coast to Coast purchased 14.5 undeveloped acres adjacent to its facility at 773 Victory Highway in West Greenwich, RI to make a total of a 20-acre compound.
Is Automation Right for Your Company?
Manual order processing versus automated order processing? What
Regional Carriers Grow, Interest High
Sessions and exhibitions relating to regional carriers had a lot of traction at the Parcel Forum last month in Chicago. Here