Supply Chains and Customer Service
Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of
Order Management
The Software Corner
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT.
The Fulfillment Doctor Pays a Visit to…Order Management Systems
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I
Systems Solutions: 2007 Order Management Software Roundup
Shopping for order management software (OMS) is never fun, but at least we’ve done much of the legwork for you with our annual roundup. We have four new
RESOURCE GUIDE: Alternate Payment Systems
Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s
The State of Online Security: Not So Good
Half of all Websites are vulnerable to database attacks, according to security data collected from 27,000 ScanAlert customers for a recently published report. Forty-five percent of Websites had a serious database vulnerability
10 Steps to Smoother System Selection and Implementation
Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we’ve determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned.
Merchant Service Processing: What You Must Know!
Most merchants need to accept credit cards in one form or another to survive in the current payment environment. Here are some tips to achieve the best merchant service relationship possible.
The Ins and Outs of World-Class Order Selection
You don’t always have to spend a lot of money on a new piece of automaton or software to save significantly in your order selection operation. In fact, many costly systems rely on one or more of the very same process changes we’ll discuss here. By deploying one or more of these ideas, you can sometimes dramatically increase your labor efficiency (by 50% or more) and do it without any substantial risk or expense.
2006 Benchmark Report INFORMATION TECHNOLOGY
Here’s an encouraging statistic from Multichannel Merchant’s 2006 Information Technology Systems Benchmark Report: More than 70% of respondents said that