Blockchain technology will fundamentally alter the way retail supply chains operate in the coming years, a PwC analyst told attendees at Shop.org in Las Vegas, creating more transparency and security of data shared across partners and trading organizations.
Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.
Inventory is typically the largest balance sheet asset in most companies. Accurate inventory is required to not only deliver timely and stellar customer service but also calculate profitability correctly. These 20 steps will help make your physical inventory count more accurate, improving customer satisfaction and the bottom line.
Delivery fleet operations eat up a huge chunk of transportation costs, whether owned, leased or outsourced. In spite of this cost they have a huge role to play in overall customer service. How can you tell if delivery route planning software is the solution? These 6 questions will help you diagnose your situation.
Jet.com will begin selling products from Nike in New York and offer customers more delivery options in a bid to compete with Amazon for urban, affluent consumers, according to media reports, with expansion to follow in other major markets.
Walmart expands its test on automated grocery kiosks in its Sherman, Texas location. These kiosks serve as vending machines for online grocery orders. Here is how the online order pickup process works for customers.
FedEx Ground announced it is boosting capacity to expand service in the U.S. to six days per week, gearing up to meet ecommerce demand and the looming peak holiday season crush in November and December.
Adding a mezzanine to your ecommerce fulfillment center can help you gain space and add functions like pick modules and outbound manifesting without adding a new facility. However the decision process can be tricky with many factor to weigh. Here are 12 considerations to help you determine if a new mezzanine is a good fit.
Walmart is taking a page from Uber with its new Spark Delivery program, which uses crowdsourced drivers managed by the Bringg delivery logistics platform to get same-day grocery orders to customers.
Amazon has ordered 20,000 trucks from Mercedes-Benz to help power its new army of entrepreneurs creating small delivery businesses that will help Prime orders along the last mile to customers’ doorsteps.