L.L. Bean Makes Changes to Longstanding Returns Policy

| Mike O'Brien

Nearly a year after signaling changes, iconic outdoor clothing manufacturer L.L. Bean is now limiting its returns window to a year after purchase and requiring proof of purchase. See why the company made the move, and how some customers are reacting.

warehouse with forklift

Meeting E-Fulfillment Challenges as Expectations Rise

| Mike O'Brien

While ecommerce continues to boom, e-fulfillment strategies are not keeping pace with this growth. Online orders present inherent challenges that can quickly drive up fulfillment costs. In this Special Report from Multichannel Merchant, learn what both enterprise and mid-market companies are doing to gain efficiency and productivity in their e-fulfillment operations.

20 Things to Consider When Picking a Shipping Software System

| Brian Barry

For many merchants, the cost of shipping now exceeds the sum of all other fulfillment costs rolled together. Many shipping software systems offer rate shopping, analysis of shipping data and other features. Here are 20 factors to consider as you select the system that can help reduce that balooning freight bill.

cross-border ecommerce illustration feature

How to Deal with Long Cross-Border Shipping Times

| Benjamin Powell

Cross-border shipping times are a big deal and can heavily influence the conversion rate on your ecommerce website. But depending on your product line, it is possible to minimize their impact. Here are some tips to follow to improve your operations and keep customers happy.