10 Steps to Handling An Unhappy Customer
Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.
Operations & Fulfillment
3 Factors to Consider in Your 2018 Fulfillment Strategy
A perfect storm is forming that may batter your 2018 fulfillment strategy: The major federal tax overhaul, longer lead times for capital projects and the scarcity of warehouse space. To help you survive and thrive, here are 5 recommendations that will help you meet these challenges and turn them into opportunities.
9 Tips for Improving Warehouse Productivity
We all want to improve our warehouse efficiency. It’s a never-ending vicious cycle, at times, but there are things merchants can do to make their operations run smoothly. Here are 9 tips to that will help improve your warehouse efficiency.
Shipping Expenses Too High? 6 Tips on Reducing Freight Costs
There are many innovative ways to reduce freight costs that are rarely explored. Several of them are as simple as conducting freight pickups during off-peak hours or days of the week. Implementing these 6 practices is a smart choice that can reduce your freight costs by as much as 50%.
6 Steps for Improving Your Retail Operations Management Analysis
Is your retail operations management analysis a business boon or boondoggle? These action steps will help straighten it out and make it work for you.
New Year’s Resolution for Suppliers: Get in Charge of Chargebacks
Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.
3 Imperatives for Warehouse Labor in Your DTC Business
Given both macro trends in the economy and micro trends in the direct-to-customer industry, there are things you need to be doing and keeping an eye on in terms of warehouse labor. Following these 3 imperatives will help set you up for success in 2018.
30% of Retailers Dropped Guaranteed Delivery Dates for Holiday Shipping
To avoid uncertainty and lessen the risk of disappointing customers, 30% of retailers opted not to provide a guaranteed shipping date for orders to arrive before Christmas 2017, according to a study conducted by Kurt Salmon, a unit of Accenture.
President Trump Takes Aim at USPS, Amazon in Tweet
President Trump has taken a break from favorite targets like Little Rocket Man to turn his Twitter fire and ire on the U.S. Postal Service, blasting the agency for not charging enough on parcel delivery, in particular singling out major client Amazon, as the USPS continues to hemorrhage cash.
Walmart Aims to Best Amazon in Checkout-Less Stores
Walmart is reportedly launching both a personal shopper service targeted at rich New Yorkers, and a checkout-less store experience a la Amazon Go, according a report in Recode.