While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.
Inventory Planning Sometimes Seems Like a No-Win Proposition. Too much or not enough, each scenario has a serious impact on a business’ reputation and efficiency. Here are several qualities of a successful inventory planner.
Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.
Repeat customers are critical to the success of an entrepreneur’s business, but the best way to authentically connect with customers is often shrouded in mystery. Here are three ways retailers can still engage with them after the checkout is complete.
To remain competitive, many companies are looking to add distribution centers closer to the customer so they can offer more products quickly. Part of this planning process involves managing multi-DC inventories and fulfilling customer orders. Here are the factors to consider and how they impact your inventory costs.
Success today is ultimately measured by the customer experience. Can your company ensure a painless, satisfying experience for customers regardless of where and how they interact with your brand? Here is what retailers need to know before transforming their supply chain for omnichannel fulfillment.
With ecommerce shaking up the supply chain to meet consumer demands, many companies are struggling to keep up. To meet this daunting challenge, here are three steps ecommerce companies can take to increase supply chain optimization in ways that support their growth plans.
As Amazon’s multi-fulfillment-center strategy continues to put pressure on multichannel merchants, having an effective inventory management strategy to maximize sales, profits and customer service becomes that much more crucial. Here are 10 points to consider as you develop and refine your inventory strategy.
Heating up its rivalry with Amazon yet again, Walmart is testing the use of store associates to deliver online orders to customers’ homes. See how Walmart is getting this done, including the simple but genius supply chain scenario.
For retail chains, the bricks continue to crumble: Declining sales, shrinking margins and the inevitable closing of physical stores. They can help reverse this trend by reimagining their biggest and most maligned asset: Physical stores themselves. Here are some tips to help brick-and-mortar retailers beat back the industry shock wave.