The packaging you use in ecommerce and direct-to-customer shipments acts as an ambassador of your brand. How it appears, how it protects the contents and even how the product is packed can reflect positively or negatively on your company. This special report from Multichannel Merchant examines how merchants are working to balance packaging costs and customer experience through innovation and use of new systems and processes.
With the level of influence associates have on today’s omnichannel shopper, how can retailers offer online customers the same experience and benefits they get from a store associate this holiday season? By giving associates tools to help them engage with them as if they’re in the store. Here are 3 tips to help you extend the high-touch store experience outward.
How do your merchant operations stack up across the distribution center, inventory management and the contact center? This exclusive benchmarking project and report from Multichannel Merchant and F. Curtis Barry & Co. will help you gauge your success across all 3 areas. If you’re a senior operations executive, be part of the benchmarking discussion and hear about the results at Operations Summit 2017, March 27-29 in Pittsburgh.
A new index from Pitney Bowes projects that global parcel shipping will increase 5%-7% per year, increasing 20% by 2018, driven largely by ecommerce growth. See what else the company discovered while surveying parcel shippers in 12 markets.
Finding the right help during the holiday season isn’t always easy but it is critical, as these are the people who will get the job done for you during the busiest time of year. Here are how three merchants are handling seasonal staffing for holiday 2016.
There are at least 5 fulfillment metrics that ecommerce brands need to track, all connected to your ability to meet customer expectations during peak season as well as the rest of the year. See how measuring performance in these key areas can help forecast your ability to operate at full capacity and improve year-round operations.
This holiday season, retailers that can deliver a consistent service experience across every channel will not only strengthen customer loyalty but also ensure their business is realizing every opportunity to increase sales. Implementing these 6 tips will help ensure you can achieve these goals.
Two months after a similar move by FedEx, UPS announced changes to its dimensional weight pricing schedule – with a twist. See what other changes UPS made, how they stack up against FedEx and what it means for merchant shippers.
Delivering a quality experience means customers are more likely to become advocates, telling their friends and coming back to buy more. But undeliverable shipments will move things in the opposite direction fast this peak holiday season. Here are some tips to help you avoid that worst-case outcome.
With the official beginning of the holiday season upon us, the heads of two retail companies discussed what they’re doing to provide their customers with a personalized, cross-channel approach. Here is what they had to say about the holiday season and what it will mean for each of their companies.