Subscription box services have grown a great deal over the last five years, what started as a niche market that now covers everything imaginable. This infographic by Shorr Packaging Corp., shows what subscription box shoppers want and don’t want.
Creating a customer service plan is no easy task for any business. Setting one up on social media isn’t easy either. In today’s retail climate, retailers cannot run away from bad customer service and social media backlash. Here are several tips to consider when it comes to your customer service plan on social media.
Serving your millennial customers isn’t always easy as this generation uses multiple devices during their online routine, and their expectations are high. Here are three strategies to better serve millennials no matter which device or channel they use.
Omnichannel order fulfillment is complex and can overwhelm legacy systems, processes and personnel. See how an order management system (OMS) can help solve the challenges, and how two major retailers are addressing it.
While we’re not through peak season yet, there are 8 quick steps you can take now that will help with post-season assessment of your fulfillment operations and planning for 2017. They will prove invaluable in January and February as you look for ways to implement improvements during the next peak.
With the holiday season in full swing and consumers shopping, merchants need to be ready to meet their needs and rising expectations. Here are 10 steps they can take to help ensure success this holiday season.
This holiday season it is imperative to make sure that you are not only providing an exceptional experience to your customers, but that you are standing out among your competitors. Here are four ways e-retailers can distinguish themselves and stay ahead this holiday season.
Even though we live in a very digital retail environment today, consumers still want and even crave a human element in customer service. A new study reveals why the human element is important when engaging with consumers today.
When businesses consider which communication channel to use when engaging customers, text messaging (SMS) is at the top of the list. Here are five reasons why SMS text messaging is a great way to engage with your consumers.
Peak season demand is projected to grow, but unless you’re prepared to handle the influx it could be a tough six weeks. Here are 3 tips to help you succeed.