In general the omnichannel experience for customers is not matching up to its promise, research firm L2 found in its annual Digital IQ Index of retailers. See which firms scored high in the index, and what they’re doing right.
The financial woes of South Korean concern Hanjin Shipping Co Ltd, the world’s seventh-largest ocean freight line, is causing a ripple effect that is disrupting supply chains across retail entering the busy fall and holiday season. See what efforts are underway to address the logjam.
What are you doing in your DTC fulfillment operations to create career paths? And how can you do this while ensuring the highest level of professionalism and productivity. Here are some tips to help you reduce turnover and improve employee performance.
UPS has announced its annual general rate increase for 2017, an average of 4.9% that goes into effect on Dec. 26. Other changes will be announced Nov. 18. See what else has changed in UPS rates and what this means in terms of its competition with FedEx.
PulseTV, an online and catalog seller of discounted home goods, electronics and other products, has seen shipping performance gains by using OSM Worldwide. See how the merchant has been able to save money, improve service levels and cut down on customer service calls.
Today, with access to social channels, customers are interacting with brands and other customers in real-time. This is why customer service should be in tip top shape when it comes to engaging with customers. Here are ways to make the experience a good one.
As it struggles to woo more 20-something shoppers and faces fast-fashion competition, Abercrombie & Fitch announced plans to close 60 U.S. locations. Omnichannel and DTC were bright spots in a tough Q2, with DTC now representing 23% of sales. See what executives said about efforts to tweak its brand positioning and improve results.
POST Luxembourg and Singapore Post Limited (SingPost) signed a strategic collaboration agreement to provide comprehensive end-to-end ecommerce logistics solutions between Asia and Europe. See what this will mean for both SingPost and POST Luxembourg customers.
It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.
New FAA rules going into effect covering drone pilot licenses could pave the way for drone delivery of ecommerce orders as early as this year, experts say. See what else is happening in the world of drone delivery.