3 Ways to Keep Out of Stocks from Ruining Your Holiday Season

| Michael Moores

Out of stocks can be a costly occurrence for retailers, as a study commissioned by IHL Group has found. In 2015, out of stocks, overstocks and returns cost retailers an estimated $1.75 trillion and out of stocks accounted for $634.1 billion in lost retail sales for the year ending in the spring. Here are three best practices to keep out of stocks from ruining your holiday season.

InVia Takes Service-Based Approach to Warehouse Robotics

| Mike O'Brien

inVia Robotics claims to be the first to market with a “goods-to-box” system that uses a pay-as-you-pick service model to make it scalable and affordable. See how this approach has benefited ink and toner cartridge maker LD Products, one of the first users of the system.

The USPS Ups Its Ecommerce Parcel Game

| Mike O'Brien

Quick question: Which of the Big 3 U.S. parcel carriers delivers the most ecommerce packages? Surprise: It’s the United States Postal Service. So why are ecommerce merchants shifting their shipments to the USPS? Multichannel Merchant dove into this topic, and got some answers from some small- and medium-size merchants.

The Road to Personalization for Retailers

| Jason Fordham

Without personalization, brands often fail to leverage important contextual data, resulting in up to $5 million in lost revenue over just a few years. By implementing these five quick steps with these key targeted audiences, retailers can begin the path to personalization.

What’s Your Sign? Using Zodiac Symbols to Determine Messaging

| Tim Parry

Can someone’s date of birth determine what sort of messaging they will respond to? Alex Pratt, founder of direct-to-customer reading lamp seller Serious Brands, who is also the chairman of the CatEx Direct Commerce Association in the UK, says someone’s Zodiac sign could determine what sort of messaging they will respond to.

American Eagle Seeing Benefits with Omnichannel DC

| Mike O'Brien

American Eagle Outfitters has improved performance at its omnichannel DC by pooling DTC and ecommerce inventory in an “all active” processing environment. See what benefits the company has seen in peak season and throughout the year since the facility went all-omnichannel last year.

5 Things You Need to Know to Ensure Drop Shipping Success

| Jett McCandless

Drop shipping can be an extremely beneficial tactic for retailers when done right because it offloads inventory risks. But it can create additional layers of complexity and challenges associated with quality and speed, among others. Here are some tips to help you make it a winner for your business.

How to Provide a 5 Star Customer Experience

| Jordan Garner

To retain customers, drive repeat purchases, and continue to grow your business, you must provide your customers with a five star experience, every time they use your site or interact with your company. By implementing these five steps, your business will be on its way to building a loyal customer base, and driving sales.