Omnichannel Retailer, Watch Out For These Customer Experience Hurdles
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
Operations & Fulfillment
4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data
Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.
The ABCs of Preventing Shipping Damage, Part II
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
How To Create an Award-Winning Ecommerce Packaging Experience
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel … Continue Reading →
Customer Loyalty, Trust and Data Breaches
Almost seven in 10 consumers feel its the business’ responsibility to protect their data. If financial data is stolen, 64% would be unwilling to buy from that retailer again. This infographic illustrates why it’s important to maintain a level of trust among your consumers.
Cyber Weekend Ecommerce Surge Slows Carrier Networks
Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.
Some Would Return Gifts, Shop on Christmas Day, Report Finds
Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.
Poor Customer Service Affecting Businesses
A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake.
Report Identifies Digital Disruption in Global Post and Parcel Industry
Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.
Retailers Matching Supply and Demand of Holiday Merchandise
December’s import cargo volume at major container ports will be the same as 2014 as stores bring in the last round of holiday merchandise, the NRF said.