The Limited Introduces Reserve Online, Ready In-Store
The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.
Operations & Fulfillment
The High Cost of Back Orders
While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.
Giggle Gets Visual with #gigglepics Campaign
Online baby products retailer Giggle is using social media in a big way to personalize the shopping experience for customers. See how giggle incorporates images submitted directly from their customers or tagged on Instagram into their product and email campaigns.
American Mint Leverages Surveys for Better Customer Service
There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.
Walmart Undercuts Amazon on Price for Subscription Shipping Program
Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.
O+F Advisor Distribution Center Roundup, May 14, 2015
A listing of recently announced expansions, additions and closures in retail distribution centers and fulfillment centers.
Macy’s Says Several Adverse Factors Caused Q1 Sales Dip
Fewer sales from international tourists, growing pains in omnichannel, bad weather, the West coast port strike and lower merchandise sales hit Macy’s Q1.
What Consumer Preference Really Means For Today’s Retail Marketer
Today’s retail marketers have the opportunity to use data and technology to leverage all available digital formats (from beacons to social to mobile to video), focus messages and promotions in on the right potential customers, and measure results beyond delivery-focused metrics.
Bonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
How to Map Your Customers’ Path to Purchase
Mapping out your customer’s path to purchase is important, but why? Here is an inside look into why and how you map your customer’s path to purchase.