Genesco Focusing on Omnichannel Rollouts, Growth
Genesco said it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.
Operations & Fulfillment
Tagged Threads Partners With Think Logistics
Tagged Threads, an art-based clothing line, launched its website in May, and has partnered with Think Logistics for its ecommerce and direct-to-consumer fulfillment solution.
How SmartFurniture Wins With Personalization
Ecommerce merchants have been trying to crack the personalization code for some time now. And the ones that have cracked it, like SmartFurniture, are offering their customers a more relevant experience, and converting at a higher rate than the competition. In this video, SmartFurniture president and CEO T.J. Gentle shows us their path to a personalized experience.
How to Not Get Kicked Off Amazon Marketplace (And Get Reinstated If You Are)
If you’re selling on the Amazon marketplace you need to know what can get you kicked off – and how to get back on if Amazon takes action against you.
Visa and MasterCard Make Second Push for Chip and PIN
In the wake of high profile data breaches, Visa and MasterCard are making another push for the payments industry to adopt chip and PIN technology in U.S. credit and debit cards.
Home Depot to Roll Out New Order Management System
Home Depot announced on its Q1 earnings call that it plans to roll out a new Order Management System across its U.S. supply chain by the end of 2014.
Please Welcome Mike O’Brien to the Multichannel Merchant Team
Mike O’Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.
Why Customer Service and Distribution Go Hand-in-Hand
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.
Target to Test Same-Day Delivery
Target will test same-day delivery next month in three markets, the discount department store merchant said May 21 during its first-quarter earnings call.
The Robots are Coming! The Robots are Coming!
Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.