A 3-Pronged Approach to Contact Center Agent Retention
Agent turnover is an inherent problem for contact centers and replacing agents is a major cost consideration. Recruiting and training costs can significantly impact a company
Operations & Fulfillment
Wayfair.com Doubles Warehouse Space for Black Friday and Cyber Monday
Wayfair.com, an online retailer of home goods, has doubled its warehouse space in anticipation of the all important Black Friday/Cyber Monday holiday shopping weekend. Find out why Wayfair.com needs the extra warehouse space and how the company has grown in the past year.
USPS Package Business Shining Light Amid Record Loss
Although the U.S. Postal Service incurred its worst net loss ever — nearly $16 billion for fiscal year 2012 — there was at least one shining light: its shipping and package business. Find out how the USPS has grown this segment.
Regional Carriers Grow, Interest High
Sessions and exhibitions relating to regional carriers had a lot of traction at the Parcel Forum last month in Chicago. Here
Why Kitting Can Help Cut Order Fulfillment Costs
Any time merchants can cut costs, they
5 Tips to Improve Holiday Shipping Efficiency
The 2012 holiday season is fast approaching, and what better way to prepare than to get your shipping processes in tip top shape. Making a few changes now can pay dividends during your peak season, helping you meet marketplace shipping requirements, ensuring that your packages arrive on time, and maybe giving you a few extra hours of sleep each night.
Superstorm Sandy Delivery Service Delays: Nov. 6, 2012
FedEx, UPS and the United States Postal Service said service interruptions continue in the areas hit by Superstorm Sandy. FedEx said unavoidable service delays should be expected due to power outages and local road conditions in New Jersey and New York …
Superstorm Sandy Delivery Service Delays: Nov. 2, 2012
FedEx, UPS and the United States Postal Service said service interruptions continue in the areas hit by Superstorm Sandy.
Inbound Freight Could Be Affected by Hurricane Sandy
As much of the East Coast seeks to recover from the devastation of Hurricane Sandy, the storm’s wake could have a significant impact on inbound freight as Black Friday looms less than a month away.
Carlyle Group Acquires Diversey Japan From Sealed Air
Sealed Air Corp. announced that it has entered into an agreement with private equity firm The Carlyle Group to acquire Diversey G.K. (Diversey Japan) for about $377 million, according to an Oct. 30 press release.