Operations & Fulfillment
9 Tips for Effective Live Chat
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
5 Tips to Simplify Seasonal Hiring
It can often be difficult to find the right people to fill the numerous temporary positions that so many seasonal businesses have available, and for such short periods of time. Here are five tips to help simplify the hiring process.
All Signs Lead to Amazon Offering Same-Day Delivery
Mom and pop retailers can take some lessons from their ecommerce counterparts about how to compete against Amazon.com. From our perspective at Multichannel Merchant, retailers can compete with Amazon if they take the following 10 steps.
Shippers Shift Shipping and Handling Costs Away from Customers
Merchandise shippers are going with the flow and have stopped charging their customers for shipping and handling, according to survey results from MCM Outlook 2012-13.
The Mobile Revolution: What Does it Mean for Contact Centers?
This mobile revolution has consumers placing high demands on merchants to evolve their support models so they can resolve their issues on the fly, via their mobile or tablet device, and in between text messages. Here
Parcel Consolidator Streamlite Ceases Operations
Parcel consolidator Streamlite ceased all operations today after nearly seven years in business. On its website, the Atlanta-based company posted the message below.
3 Tips for Better Customer Service in an Outsourced Contact Center
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.