Merchants Sound Off on Impact of USPS 5-Day Delivery
National Association of Letter Carriers president Fredric V. Rolando said that 5-day mail delivery would
Operations & Fulfillment
3 Tips for Choosing the Right Fulfillment Option
For any merchant that sells online, order fulfillment is a crucial part of its business. Before evaluating your options — in-house or outsourcing all or some of your fulfillment — here are 3 things you should do.
UPS Resolves Internal Technical Problems
UPS has resolved technical issues stemming from a system glitch on Wednesday that caused problems with some shipping applications that customers use to input and track systems.
5 Shipping Strategies to Reduce Parcel Costs
This article addresses the top-five survey responses by ecommerce shippers when they were asked,
Publisher’s Note: Envelope Pushing
Customer expectations and tough times have forced us to create solutions that leap over previous boundaries, limits, capacities, goals and capabilities. A thought that I
Testing Delivers Order Management Systems Ready for Implementation
There is no substitute for thorough testing before you implement your new order management system. Here are the key testing principles to ensure you
4 Tips on Information Sharing in Your Contact Center
Finding effective ways to communicate important updates quickly can greatly enhance your contact center environment. Here are four tips that will make information sharing easier.
Saks to Open New Distribution Center in Tennessee
Luxury retailer Saks today announced it will expand its distribution and fulfillment capacity, adding a new facility in Lavergne, TN, by August.
EquaShip Suspends Operations for at Least Nine Months
EquaShip, which began making delivers in November, announced Monday it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options.
5 Tips to Help You Find Time in Your Contact Center
How do you find more time in your contact center? Here are 5 tips to help you develop a leadership time planner that allows you to stay in control.