How to Review Your Operations and Processes
Many experts in the world of multichannel operations & fulfillment believe that reviewing your company
Operations & Fulfillment
RMA Numbers Help Streamline Returns Process
Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.
The Top 20 Contact Center Metrics for 2012
The three main stakeholder groups are pretty obvious. The most important group is, of course, is your customer base. The second group is the senior management team. And the third group is your contact center workforce. We
Can USPS Eliminate $5.5B Annual Prefunding Retiree Obligation?
The chief human resources officer and executive vice president of the U.S. Postal Service says a new health-care plan for postal workers can eliminate the federal egancy’s annual $5.5 billion prefunding of retiree health benefits. Find out how this can happen.
Tips for quicker product picking
Whether your goal is to improve the productivity of your distribution picking process or to maintain its peak performance, efficient product picking starts
Low-Cost Tips for Speeding Up the Picking Process
Location, legibility and loading can make or break your picking process. Here are some tips for success
The Distribution Center Manager’s Secret Weapon: Order Execution Systems
Order execution systems have been around since the beginning of time, but their importance has somehow been lost. Find out why they’re a distribution center manager’s secret weapon
How To Avoid “the Power” from Strangling Your Company?
How do you avoid “the Power” from strangling your company? Susan Rider explores this interesting question and tells you how to avoid this from happening to your company.