The deal with DHL restructuring
Rumors had been circulating for months that Deutsche Post would pull its DHL delivery service out of North America. It didn’t, but it’s taking some drastic
Operations & Fulfillment
Live From the ACMA Forum: So Long, Saturday Mail Delivery?
Washington–The U.S. Postal Service has reached a pivotal juncture, said Dan Blair to attendees at Thursday
Teddy Bears Merchant Calls on Monitoring System
Up until a few years ago, the contact center managers at Vermont Teddy Bear would monitor the performance of the agents by walking up and down the aisles and listening in on random calls. If a manager happened to hear a problem, he would meet with the agent later to discuss it.
Package Properly to Improve Your Bottom Line
Everyone knows that improper packaging can lead to damaged product, which in turn can lead to returns, wasted shipping expense and customer dissatisfaction. In a worst-case scenario, improper packaging can prevent customers from buying again and generate negative word-of-mouth. So maybe it’s time to give your packaging a little more thought and emphasis.
The Intelligent Customer Front Door
How a company delivers customer service leaves a lasting impression: A positive experience leads to increased loyalty and sales, while a poor experience leads to frustration and increased churn. That
Burton Snowboards Contracts with West Coast Fulfillment Provider
To expand product availability and provide faster fulfillment for its retail customers on the West Coast, Burton Snowboards, which sells snowboard equipment, apparel and accessories, has contracted with a distribution center in Walnut, CA.
What You Need to Know About DHL Deal
By now you
DHL Dumps @Home Service
As part of its U.S. restructuring, Multichannel Merchant has learned that DHL Express is halting its @home delivery, effective Sept. 1. The @home service was designed for business-to-consumer shippers, and by some accounts was DHL
Is Your Warehouse an Ugly Baby?
Gas is more than $4.50 a gallon, transportation costs are going through the roof, your employees are struggling to keep their homes and your customers are scrutinizing every line item on their invoices. As a result, your supply chain is now more crucial than ever to your organization