Calculating Contact Center Productivity
Everyone in your contact center must understand how you calculate productivity. Without an agreed upon calculation, you can never truly trust the numbers.
Operations & Fulfillment
Warehouse ROI Reality check
“People are our most important asset!” You see that statement on the walls of companies in every industry. Well, I am here to tell you that statement is not correct–especially … Continue Reading →
GSI Commerce Buys U.K. Fulfillment House
N Brown Group, a Manchester, U.K.-based direct home shopping company, announced Nov. 20 it entered into a contract to sell its Zendor.com fulfillment subsidiary to GSI Commerce.
Listen To Your Customers
Do you expect your customers to learn how to speak to you, or are you responsible for listening to them? Almost every company develops an internal jargon, but that jargon can cause real trouble if you start using it to talk to customers.
Noncash Employee Rewards
According to Smyrna, GA-based Johnson Stephens Consulting, there are some rewards you can offer employees that don
Listen Up
We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it’s complete. But there’s another way. The worker gets the order through a headset. When he’s finished, he says
Ship-Shape
Touch of Class didn’t have the worst return rate, but 11% was bad enough. So the home decor cataloger started a quality assurance program. And it has
Victoria’s Secret Cuts Circ to Curb DC Woes
Problems with its new distribution center continue to plague Victoria
Scorecard Reveals Environmental Santas and Scrooges
Catalogers are making strides toward greater environmental responsibility, but the industry
The Perfect Order Equation
I need that shipped overnight! I need that delivered today! I do not want to pay a restocking charge!