A recent survey published in USA Today, indicates that 45% of customers identify customer service as the biggest influence on remaining loyal to a company. Clearly customers will stop doing business with companies due to the quality of the experience.
An approach called
Does your contact center have what it takes to be the employer of choice in your area?
Kathryn Jackson, founder of Ocean City, NJ-based Response Design Corp. lists just some of the must-haves to attract the best contact center candidates
With a $220 average order, U.K.-based apparel cataloger Boden attracts a well-heeled customer
Apparel cataloger Boden will open a 60,000 sq.-ft. distribution center/call center in Scranton, PA, in January
We investigate what can happen if you think outside of the warehouse box and consider how changes made outside the warehouse may end up benefiting your distribution center.
Recent waves of import product bans, alerts, recalls, and news headlines have generated consumer shock around the world. The global media frenzy impacts all companies that source products abroad for domestic consumption by challenging their import safety practices.
A fire in your distribution center can be disastrous. Aside from the obvious threats to human life, a single fire, even if it occurs in an unoccupied building–can put you out of business.
Question: My outbound freight to ship packages now exceeds my direct labor costs. I can
This is the second in a two part series on yard management. Last week we focused on how yard management can quickly move product through the distribution center. This week, we’ll discuss the role technology plays.