The Fulfillment Doctor Pays a Visit to…Order Management Systems
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I
Operations & Fulfillment
Curbing Your Maintenance & Repair Costs
Do maintenance and service play a role in your operations as you run your material handling equipment? Do you adhere to the service schedule recommended by the manufacturer? If not, you may be costing yourself a lot more money – both in repair costs and downtime – than is necessary.
Time Life to Discontinue Third-Party Fulfillment Operations with Lillian Vernon
Time Life Music and Books, a former sister company of Lillian Vernon Corp., will discontinue third-party fulfillment operations with the gifts, home decor and toys cataloger effective Aug. 31.
Expedited-Mail Provider Offers Money-Back (Times Four) Guarantee
In light of the sizable price increases contained in the pending rate case for Standard Mail flats, the category affecting most catalogers, plans for cost-cutting options are in full swing. One way, perhaps, catalogers can reduce costs is to use expedited mail service from Atlanta-based MailExpress
USPS Governors Protest but Approve Rate Case
Catalogers are getting whacked hard with the new postal rate hike. The U.S. Postal Service Board of Governors (BOG) on March 19 approved the majority
NCOF 2007 Preview
We at Multichannel Merchant are proud to present the National Conference on Operations & Fulfillment (NCOF) so proud, in fact, that we’ve decided to create
Q&A with Ray Goodman: Planning Inventory Across Channels
Ray Goodman, senior vice president of retail and multichannel solutions for forecasting software and service provider Direct Tech, will present Inventory
Digging for DC Dirt
It’s probably easier for a fulfillment executive to answer the question What are you not concerned about? than to detail his or her primary concerns.
Q&A with Rosanne D’Ausilio, Ph.D.: Training World-Class Service Reps
Rosanne D’Ausilio, Ph. D., is an industrial psychologist and president of Human Technologies Global. She will present The Five Ws of World-Class Customer
A Photo Tour of LaCrosse Footwear’s Fulfillment Center
Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co., will be presenting Real-World Examples of What Works in the Distribution Center