PAYMENT PLANS
Pretty much every merchant accepts sales via major credit cards and checks that’s how the business works. But a number of other payment methods and billing
Operations & Fulfillment
Spotlight: 3PLs
Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry
Cost confusion
Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals
Successful Contact Center Outsourcing
Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter
Material handling benchmarks
The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back
Boxed In?
Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one
Parcel carriers release new rates for 2006
It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month
Read This Before You Outsource
We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,
No Pseudo in This Wire It’s the Real Thing
Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough
FedEx Announces 2006 Rates
Effective Jan. 2, Federal Express Corp.