Operations & Fulfillment

Ecommerce 3PLs: Sorting Posers from Pros

| Kamran Iqbal

With peak season upon us, vetting prospective ecommerce 3PLs should focus on their ability to execute under peak conditions. While some may be good at a few aspects of ecommerce operations, the ability to scale up is crucial, and doing so end to end is a rare quality indeed. Here’s how to separate the 3PL posers from the pros.

The outsourcers who can truly do it all according to each brand’s requirements are the real pros. 3PLs that can’t do it all – at scale – are just posers.

Eco-Friendly Shipping: Do Shoppers Care?

| George Meier

It’s no surprise consumers are becoming more environmentally conscious, and they’re expecting the same behavior from brands. And eco-friendly shipping is no exception. How much do consumers consider a company’s eco-friendly practices when buying online? What will they pay? How long will they wait? Here are the results.

customer service puzzle

Customer Service: 3 Golden Rules for 2021

| Greg Hanover

Delivering a prime customer service experience is not just about having enough staff or responding in a timely and efficient manner. Customers have options, and in order to keep customers in your corner, you have to ensure that the customer service team is not only strong, but supported, informed, and experienced.

5 Reasons Why Checks and Cash Are Slowing You Down

| Mikkel Hyldebrandt

For the logistics industry, historically heavily reliant on a checks and cash economic system, converting to consumer-like electronic payments similar to Venmo or Paypal was fast-tracked for many out of a necessity to limit exposure to the coronavirus. It also proved to be a revelation of unrealized, long-lasting advantages.

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Ecommerce Operations Summit 2021: It’s Here!

| Mike O'Brien

Hard to believe it, but it’s here! Ecommerce Operations Summit 2021 is kicking off this Tuesday, Aug. 17 at the Gaylord Opryland in Nashville, and we have lots of great things on tap for you as we regather in person as a community of ecommerce/DTC operations and fulfillment professionals.

3PL UPS eFulfillment

As 3PL Demand Grows, Partner Selection is Critical

| Mike O'Brien

Consumers focus on curbside pickup, fast delivery, trouble-free returns and seamless experiences, but retailers face heightened fulfillment challenges, leading more of them to embrace 3PLs. And getting it right is essential. This special report dives into the trends, outlining key decision factors when considering a 3PL partnership.

Cart.com logo

Cart.com Adds $98 Million in New Round

| Mike O'Brien

Cart.com, a startup founded during the pandemic aiming to be a one-stop shop for brands scaling up their ecommerce business, has raised $98 million in a Series B round to fuel further expansion, platform buildout and yet more acquisitions.

e-grocery curbside Walmart feature

E-Grocery Frequency Increasing, Gallup Finds

| Mike O'Brien

Even a year-plus into the pandemic, more U.S. consumers are leaning into e-grocery and less are visiting stores, according to a new study from Gallup, reflecting continued uncertainty and concern among shoppers. Overall, the percentages of consumers using e-grocery remain in the single digits.

Four Tech Trends Accelerating a Retail Revival

| NedHayes

Consumers are bringing their spending back to offline retailers in 2021, and a now a retail revival, and a likely boost to in-person retail, has already begun. Here are four key technology trends that your brick-and-mortar store can use to accelerate customer engagement in the coming consumer wave.

Large Brands Going DTC, But Hurdles Remain

| Jimmy Duvall

On the surface DTC seems like a no-brainer: Cut out the middleman, increase margins, gain customer insights in an increasingly crowded retail marketplace. However, this pivot will still be difficult for larger brands. Let’s take a look at some of the roadblocks and lessons retailers can learn from those who have been successful. 

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