Over There, Over Where
President Bush and I visited London during the same week in November. But whereas he was greeted by protesters irate over the U.S.’s entry into Iraq,
Operations & Fulfillment
Dear Miss Lonelycarts
It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or
Keep in Touch
The marketing agency Jack Morton Worldwide rather hysterically defines the ideal shopping transaction as a heart-thudding emotional experience for the
Productivity Measures
RICHARD A. ANDREWSPresident, Efulfillmentcanada.com The key in measuring productivity is determining what should be measured. For fulfillment processes
Clocking Output
THE KEY TO IMPROVING distribution center productivity is to trim the too much time spent on each step, excess shipping charges, and redundant processes
CUTTING EDGE TO LEADING EDGE: Voice Technology Emerges
Yes, it has emerged, and I’d like to take credit for the title, but that honor goes to Gerry Greenleaf, vice president of distribution for Hannaford Bros.
Give and Take
Like so many issues in the logistics and distribution industry, many small improvements to gain flexibility are often the best path to the greatest benefit.
A Dynamic Space
SIZE MATTERS, at least if you are a merchant facing two related challenges: first, significantly expanding your product offerings, and second, being stuck
Quality, Uncontrolled
Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not
Budgets How Much?
It’s 2010. Do you know where your staff is? Most likely, scattered across the globe. In a somewhat scary look at the future of IT in the United States,