Visions of Sugarplums
Wish fulfillment? That could be what your operation desperately needs this holiday season. According to retail analyst Ken Cassar of Jupiter Media Metrix,
Operations & Fulfillment
Pick One
Once you have developed RFPs for a software solution, sent them to the leading candidates, and gotten them back, the hardest work, making a choice, begins.
New Design, Old Punch
Traditionally, the end of the year is a time for wrap-ups, but I think you’ll forgive Operations & Fulfillment if we skip looking back at the painful
Chatworth Hall
Chat technology is here to stay, no more a despised stepchild of technology, cast out to languish on the barren moors of indifference. Online chat will
Lock, Dock, and Barrel
The lockout of Pacific ports that the Pacific Maritime Association initiated during the last weekend in September underlined the rather downbeat tone
Mad Hatter’s Tea Party
It’s no coincidence that several articles in this issue deal with the importance of the relationship between retailers and customers, whether that relationship
Easy Rider
Consider the Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the
Help Yourself
Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive
SOFT TOUCH
It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree
Multitasking
Multiple personalities are no longer a bad thing, at least in retail. It’s now taken for granted that if you plan to sell products and services, you must