All signs point to a muted retail peak outlook for 2023, with many shippers booking later sailings than in the past as they continue to burn through inventory, figure out demand signals and determine what new products to introduce for end-of-year holidays, Seko Logistics executives said on a media day call. The company’s CEO still sees “green shoots” of optimism with ordering picking up.
Retailers and CPG companies have had a symbiotic relationship for decades, teaming up to offer customers more choice in convenient in-person and ecommerce storefronts. As both take on each other’s challenges, they must learn from the other’s processes and best practices to sustain new revenue streams in the long term based on evolving consumer behaviors, preferences and spending habits.
A clear, comprehensive ecommerce returns policy is a great preventive measure. It helps customers understand how and when they can return products, acting as insurance for them and your business. However, there are other less obvious but nevertheless influential tactics you can and should employ. Here are seven more ways you can reduce returns, protect profits and improve customer satisfaction.
Despite all the advances in warehouse automation for ecommerce fulfillment, enabling greater efficiency and addressing the common difficulty of finding enough workers to perform the highly repetitive, physical tasks, most organizations are not looking to jump in with both feet. The COO of 3PL Boxzooka explains why the company is taking a more measured approach.
A new global study by IBM found that 61% of CPGs and retailers are purposefully aligning sustainability and operational goals: 77% said sustainability investments will accelerate business growth. Luq Niazi, a global managing partner at IBM Consulting, talks about how companies are allocating resources for sustainability, and how to communicate your efforts to consumers without greenwashing.
Drone provider Zipline is adding three new clients including health and wellness retailer GNC, pharmaceutical logistics firm Associated Couriers and Seattle-based eatery Pagliacci Pizza, expanding its footprint and building on its success delivering vaccines in Africa and working with retail giant Walmart. GNC will start out with deliveries in Salt Lake City, where it has been testing the Zipline service.
Wix, a platform for merchants to create ecommerce storefronts, has partnered with shipping services provider Shippo to add a set of natively integrated tools its customers can use to simplify order delivery and take advantage of volume discounts with carriers. Wix Shipping went live in November in Canada and has now launched in the U.S. and the UK, with plans to expand shortly to Germany.
It’s difficult to fully approximate the time a package will take to arrive when shipping is subject to a multitude of factors outside our control. These variables can include extreme weather, driver shortages, holidays and even customs discrepancies. What if you could know beforehand based on previous patterns, and implement this into the shipping estimate given to the customer? Read on to find out how.
The U.S. Postal Service reported a net loss that ballooned by $1.8 billion and a 5% decline in parcel volume for the second quarter, as the USPS faces the same ecommerce declines as other major carriers while wrestling with pain from a major network overhaul, union unrest and battles over its up-and-down EV adoption. Parcel revenue was down 2% to $7.6 billion, but first-class mail inched up to $6.3 billion.
Pitney Bowes shareholders voted to add four new directors from a slate of five proposed by activist firm Hestia Capital Management to join the nine-member board, backing a group of investors looking for wholesale changes to reverse the fortunes of the postal consolidation and cross-border ecommerce firm. Both sides pledged to work together for the betterment of the company. The market boosted the stock.