With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. This inforgraphic by ShipBob shares why it’s imperative to have a policy in place.
Target is expanding its same-day delivery service via acquired unit Shipt, opening it up to all major categories of product in 2019 and continuing its efforts to keep customers from fleeing to Amazon Prime, according to the Minneapolis Star Tribune.
While we can’t change the weather, with minimal effort we can help mitigate exposure when the inevitable transpires. By taking a few simple yet often overlooked steps, even as the calendar has turned into 2019, logistics managers can effectively maintain a safer warehouse operation through the coldest months.
FedEx has created a new program to address demand for faster fulfillment of online orders by offering later pickup. Extra Hours lets retailers expand their pickup cutoff by up to eight hours to more easily offer next-day local delivery or two-day delivery anywhere in the continental U.S. via FedEx Express.
Large businesses have comprehensive processes necessitated by owners and investors and the need to communicate objectives and results to various stakeholders. While long-range planning can be time consuming in larger companies, smaller ecommerce businesses can benefit from adopting some of the key best practices.
Retailers lowered the bar for Christmas season fulfillment, then easily cleared it, according to Kurt Salmon. Ninety-three percent of retailers tracked were able to process and deliver customer orders by the last guaranteed delivery date. But 33% of them ditched their last order promise date as Christmas approached.
A growth in intermodal transportation by rail from coastal ports is leading to increased development of distribution facilities near so-called inland ports in locations like Chicago, Atlanta, Dallas, Salt Lake City, eastern Pennsylvania and Kansas City, according to a new report from commercial real estate firm JLL.
The big three domestic parcel carriers – UPS, FedEx and the U.S. Postal Service – continued to perform admirably in the midst of the torrent of holiday peak season packages, delivering ecommerce orders on time at a rate of 97% or higher, according to data from Shipmatrix.
Somerville, MA-based RightHand Robotics has raised $23 million in a Series B funding round led by Menlo Ventures, joined by GV (formerly Google Ventures) and existing investors Dream Incubator, Matrix Partners and Playground Global. The company, founded in 2014, has raised $34.2 million to date.
To improve operations, you first need to measure key fulfillment metrics. Understanding them lets you develop options for processes that reduce steps and cost, or improve service levels such as order turnaround time. Here are 16 metrics we recommend you use as a starting point.