FedEx robot sort arm

FedEx Express Adds Robotic Arms to Help Handle Ecommerce Surge

| Mike O'Brien

This month, FedEx Express installed four robotic arms inside a sortation hub in its hometown of Memphis, in response to demands placed on its services in the midst of the massive pandemic-influenced surge in ecommerce orders. Yaskawa America supplied the robotic arms and Plus One provided the software system.

MCM CommerceChat Podcast

How Will USPS Policy Changes Impact Shippers and the Agency Itself?

| Mike O'Brien

What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? We discuss these issues with Cathy Roberson, founder and president of Logistics Trends and Insights on our latest MCM podcast.

FedEx Beats Q4 Expectations, Driven by Massive Surge in Ecommerce

| Mike O'Brien

FedEx surprised to the upside in Q4, its laser focus on ecommerce capabilities in recent years paying off in terms of responsiveness to massive online buying, even as service stumbles were reported in a couple states. It seemed none the worse for having parted ways with Amazon in 2019 to seek more profitable customer relationships.

3 Tips for SMBs to Turn COVID-19 Customers into Long-Term Loyalists

| Krish Iyer

Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.

FedEx Follows Suit with COVID-19-Related Peak Surcharges for Shippers

| Mike O'Brien

It took FedEx less than a week to react to UPS’s new COVID-19-related peak surcharges by rolling out its own new fee schedule to cover additional volume-related costs, with a couple wrinkles separating the two plans and no end date specified, again impacting large-volume shippers. The new charges went into effect June 8, with no end date.

UPS Adds Surcharges to Address COVID-Related Peak Season

| Mike O'Brien

UPS, facing massive volumes akin to the holiday season due to COVID-19’s impact on ecommerce, is imposing surcharges on larger-volume shippers and those sending bulkier items as of May 31 to offset its costs, impacting companies already reeling from the crisis. Experts agree they expect to see FedEx follow suit shortly.

FedEx, Microsoft Strike Technology Partnership in Shot at Amazon

| Mike O'Brien

Now that it’s detached itself from Amazon, FedEx has entered into a multiyear agreement with Amazon’s cloud computing rival Microsoft, with the first offering using the latter’s real-time intelligence capabilities to provide FedEx shippers with greater visibility into transit time issues. Other solutions will be announced later this year.

3PL

7 Ways a 3PL Can Be More Viable Than Internal Ecommerce Fulfillment

| Brian Barry

For many ecommerce businesses, even absent COVID-19, a profitable Christmas season will make or break the year. During the shutdowns, many 3PLs have remained open, serving clients even amid the labor challenges. Should you continue internal fulfillment or move to a 3PL? Here are seven considerations as you weigh the choice.