Six Tips to Upsell in the Contact Center
Upselling is an essential element of retail marketing, and contact centers are ideally suited to do it effectively and efficiently. Contact Centers should be every retailer
Shipping
Merchants Sound Off on Impact of USPS 5-Day Delivery
National Association of Letter Carriers president Fredric V. Rolando said that 5-day mail delivery would
3 Tips for Choosing the Right Fulfillment Option
For any merchant that sells online, order fulfillment is a crucial part of its business. Before evaluating your options — in-house or outsourcing all or some of your fulfillment — here are 3 things you should do.
UPS Resolves Internal Technical Problems
UPS has resolved technical issues stemming from a system glitch on Wednesday that caused problems with some shipping applications that customers use to input and track systems.
Publisher’s Note: Envelope Pushing
Customer expectations and tough times have forced us to create solutions that leap over previous boundaries, limits, capacities, goals and capabilities. A thought that I
Testing Delivers Order Management Systems Ready for Implementation
There is no substitute for thorough testing before you implement your new order management system. Here are the key testing principles to ensure you
EquaShip Suspends Operations for at Least Nine Months
EquaShip, which began making delivers in November, announced Monday it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options.
4 Ways to Address Multichannel Supply Chain Challenges
Here are four excellent ways to address your multichannel supply chain challenges..
Can USPS Eliminate $5.5B Annual Prefunding Retiree Obligation?
The chief human resources officer and executive vice president of the U.S. Postal Service says a new health-care plan for postal workers can eliminate the federal egancy’s annual $5.5 billion prefunding of retiree health benefits. Find out how this can happen.
It’s Imperative for USPS to Meet Delivery Standards
In light of the U.S. Postal Service