Tips for Improving Shipping Performance

| MCM staff

With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze. To make matters worse, when they didn

Tales from the Front

| MCM staff

Hardly Amazonian service A friend of a Multichannel Merchant staffer placed an order with bookselling behemoth Amazon.com in December. The books she ordered

Get in charge of YOUR CHARGEBACKS

| MCM staff

In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect

Live from NCOF: Online Procurement Changing LTL

| Mark Del Franco

Transportation is no longer a commodity but a strategic decision thanks to online procurement, said Brad Gregory, director of sales and software alliances for SMC, a consultancy on less-than-truckload (LTL) shipping, during his Tuesday session,

Cost confusion

| Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals